Returns & Exchanges Policy

This Returns & Exchanges Policy applies to all purchases made through our online store, including sportswear, footwear and sports accessories.

Right to Cancel

Customers have the right to cancel their purchase within 7 calendar days of receiving their order.

During this period, customers may request a cancellation and receive a full refund of the amount paid, including the original delivery charge where applicable. The product must be returned before the refund can be processed.

Conditions for Returns and Exchanges

To be eligible for a return or exchange, the item must be in its original condition and show no signs of use, washing or damage.

The product should be returned with its original packaging, tags, accessories and any other items included with the order. Requests may be declined if these conditions are not met.

Faulty or Defective Products

If a product is found to have a manufacturing defect, customers may request a return or exchange within 30 calendar days of receiving the item.

Once the returned item has been inspected, customers may choose between a replacement, a full refund or store credit, subject to availability and product assessment.

Exchanges

Exchange requests may be made within 7 calendar days of receiving the order.

Items must be unused, in their original condition and returned with all original packaging and tags attached. Exchanges are subject to stock availability at the time of processing.

In some cases, the first exchange may qualify for complimentary return shipping, in accordance with our store policy.

Refunds

Once the returned item has been received and inspected, refunds will be processed within 10 working days.

Refunds will be issued using the same payment method used for the original purchase. The time required for funds to appear in the customer's account may vary depending on the card issuer or financial institution.

Return Shipping Costs

For change-of-mind returns, return shipping costs may be the responsibility of either the customer or the store, depending on the circumstances.

Where a product is faulty, damaged or incorrectly supplied, all return shipping costs will be covered by the store.

Non-Eligible Items

Returns or exchanges will not be accepted for products that show signs of use, have been damaged through misuse, or are returned without their original packaging and attached tags.

How to Request a Return or Exchange

To initiate a return or exchange, customers should contact our support team via email.

Please include your order number, the reason for the request and, where applicable, photographs of the product to assist with the assessment process.

Important Timeframes

The cancellation period is 7 calendar days from the date of delivery.

For defective products, claims may be submitted within 30 calendar days of receipt.

Once the returned item has been received, the inspection and refund process may take up to 10 working days.

Legal Information

This policy applies to purchases made through our online store and is designed to provide a clear and fair process for returns, exchanges and refunds.