Aqui está a política completa e atualizada com todas as melhorias! 🔥
Returns & Exchanges Policy
"We stand behind every product we sell. If something isn't right, we'll make it right."
Our Returns Policy
We want you to feel confident with every purchase. If your order is not the right fit, you can request a return or exchange according to the conditions below.
This policy applies to all purchases made through our online store, including clothing, footwear, and sports accessories.
Right to Cancel
Under UK consumer protection regulations, customers have the right to cancel their online order within 14 days of receiving their item.
During this period, you may request a refund for your purchase. The item must be returned to us before the refund is completed.
Return Conditions
To be eligible for a return or exchange, items must:
- Be unused and in original condition
- Not show any signs of wear, washing, damage, or alteration
- Include original packaging, tags, and any accessories provided
Items returned without meeting these conditions may not be accepted.
Faulty Items
If your product arrives damaged or has a manufacturing fault, please contact our support team as soon as possible.
After inspection, we may offer:
- Replacement of the item
- Full refund
- Store credit
All solutions are subject to product availability and assessment.
Exchanges
Exchange requests can be made within 14 days of receiving your order.
Exchanges are subject to availability. If the requested item is unavailable, we may offer an alternative solution.
Refunds
Once your return has been received and inspected, refunds will be processed within 10 working days.
Refunds will be issued using the original payment method.
Please note that your bank or payment provider may require additional time to complete the transaction.
Return Shipping
We offer free returns on all UK orders.
For unwanted items or change-of-mind returns, we will provide a prepaid return label upon request.
If the item is faulty, damaged, or incorrect due to an error on our side, return costs are fully covered by us.
Non-Returnable Items
Returns cannot be accepted for:
- Items showing signs of use
- Items without original tags or packaging
- Products damaged due to improper care
How to Request a Return
To start a return or exchange, please contact our customer support team.
Contact us at: support@suamarca.com
Our team will respond within 24–48 hours.
Please include:
- Order number
- Reason for return
- Photos of the item (if required)
Our team will guide you through the return process.
Important Timeframes
- Return requests: within 14 days of receiving your order
- Faulty product claims: within a reasonable period after delivery
- Refund processing: up to 10 working days after receiving the returned item
- Support response time: within 24–48 hours
Legal Information
This policy is based on UK consumer protection regulations, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.